How do I recover my login details?

If you’re having trouble signing in to Papirfly, the steps depend on whether you use Single Sign-On (SSO) or a username and password.

Single Sign-On (SSO)

If you sign in using SSO and are unable to access Papirfly, the issue may be related to either your organization’s login system or your Papirfly account.

Check with your organization
Your user account may need to be checked within your organization’s internal systems.
Contact your usual IT team or Papirfly administrator so they can confirm that your account is active and correctly configured.

Your Papirfly account may be inactive
If your organization confirms that your internal account is working correctly, your Papirfly user may need to be checked.
Contact support@papirfly.com for assistance.

Username and password login SSO

If you sign in using a Papirfly username and password, you can recover your details from the login page.

Forgotten password

1. Select 'Forgot Password?' on the login page directly underneath the password field
2. Enter your email address
3. Select Submit
4. Follow the instructions sent to your email address to create a new password - If you don’t receive the email, check your spam or junk folder before contacting support

Forgotten username

If you cannot remember the username associated with your account, contact support@papirfly.com and the team can help you identify your login details.