Guide to Accessing the Support Portal and Managing Your Tickets

How to access your portal account?

To track your requests, interact with our team, and view your ticket history, you need to log in to our support portal.

Step 1: Go to the support homepage and click the "Sign in" link located in the top right corner.

Step 2: On the sign-in page, you have two options at the very bottom of the screen:

• Have you previously contacted support via email, but don't have a password? Please do not create a new account. Click on the "Request password" link (next to "Emailed us for support?"). A password setup link will be sent to your standard email address.

• Never created a ticket before? Click the "Sign up" link (next to "New to Support Center?") to create your new account.

💡 Note: If you try to register using the "Sign up" link and receive an error message, it is highly likely that a background account already exists for you (from a previous email sent to our support). In this case, simply go back and use the "Request password" option instead.